Software Support Services
CiSCO has a full software support staff and offers five types of software support and services contracts: Annual Software Support, EDR (Electronic Data Reporting) Assistance, an EDR Services contract, Data Consolidation Services, and other software services.
Full contract descriptions, inclusions, and exclusions for each option are detailed below. Every contract includes any necessary breez75x or CeDAR updates at no charge.
CONTRACT DETAILS
Annual Software Support Contract
Targeted at facilities that are new to CeDAR, sites that do not report under 40CFR75, or sites that don't have resources, knowledge of, or a comfort level with editing and maintaining data in the CeDAR database.
EDR Assistance Contract
Good for plants or plant personnel that are new to 40CFR75 reporting, have a medium level of knowledge and experience with Part 75 reporting, or need help with special scenarios that don't occur often. The plant is responsible for actual EDR generation payment whether assistance is used or not during a quarter.
EDR Services Contract
Provided remotely on a quarterly basis, this contract puts the responsibility for 40CFR75 reporting compliance in the hands of experts, suited for plants that do not have time, resources, or knowledge of Part 75 reporting, plus special scenarios like analyzer replacements or temporary Like-Kind analyzer usage.
Data Consolidation Service
Data consolidation combines all CEMS data from multiple DAHS computers to the DCS to generate reports covering the entire plant or an entire fleet. CiSCO adds signals to the MODBUS connection at each CEMS' DAHS computer and travels to your site to complete any necessary PLC modifications.
Other Software Services
A replacement or upgrade of any portion of your CEMS data management system hardware including servers, monitors, OIT panels, or additional terminals; software upgrades, configuration, and programming services when regulations or reporting formats change or a site has had a change in their operating permit; and Software Training.
LET'S GET YOU ON THE RIGHT CONTRACT
CiSCO's software support staff will help you match the right contract to your facility's reporting requirements.